

FLYONE air transportation rules
FLYONE airline rules
1. About FLYONE: history, fleet
2. Air transportation rules of FLYONE airline:
- FLYONE luggage: hand luggage, allowances;
- FLYONE baggage: checked baggage allowance on FLYONE flights;
- FLYONE baggage: excess baggage, its types and a cost on flights with FLYONE airlines;
- Seats on FLYONE flights: seat map and costs of seat reservations on FLYONE flights;
- Transportation of animals in the cabin on FLYONE flights;
- Transportation of children and infants on regular/charter flights with FLYONE;
- Pre-ordering meals on FLYONE flights;
- Check-in for FLYONE scheduled / charter flights;
- Fare Rules for FLYONE flights
3. Flight schedule of the FLYONE airline
1.About FLYONE: history, fleet
FLYONE (IATA: 5F, ICAO: FIA) is a Moldovan low-cost airline based in Chisinau, established at the end of March 2016. In 2022, the company became a member of the International Air Transport Association (IATA) and received an Operator Certificate from the Romanian Civil Aviation Authority (AACR) and a license issued by the Ministry of Transport and Infrastructure, and in 2023 the company renewed its IOSA certificate, the highest safety standard in the field of operational management.
Airbus A320
Airbus A319
2. Air transportation rules of FLYONE airline:
FLYONE luggage: hand luggage, allowances
Fares |
Charter* |
Regular flights |
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Light |
Standard |
Loyal |
Advantage |
Adult passengers and children from 2 years old |
- 1 piece of hand luggage weighing up to 7 kg and measuring up to 90 cm (40x30x20 cm) |
- 1 small bag up to 90 cm in size (40x30x20 cm, placed under the seat) |
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- |
- 1 piece of hand luggage weighing up to 10 kg and measuring up to 115 cm (50x40x25 cm) |
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Infants 0-2 years old |
Baby food required on board |
* Charter fare offers can be for regular flights (blocks of seats on a regular flight at a special fare
FLYONE baggage: checked baggage allowance on FLYONE flights
Fares |
Charter* |
Regular flights |
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|
Light |
Standard |
Loyal |
Advantage |
|
Adult passengers and children from 2 years old |
- 1 piece of luggage weighing up to 20 kg |
- |
- |
- 1 piece of luggage weighing up to 25 kg |
- 1 piece of baggage weighing up to 25 kg |
Infants 0-2 years old |
- 1 baby stroller ("cane") |
* Charter fare offers can be on regular flights (blocks of seats on a regular flight at a special fare)
Weight cannot be divided into several pieces of baggage (bags/suitcases), each piece of baggage (bag/suitcase) is weighed and checked in separately.
FLYONE baggage: excess baggage, its types and a cost on flights with FLYONE airlines:
We would like to inform you that when you make an application for booking air tickets for charter flights with FLYONE on our website www.chartershop.pl, you have the opportunity to order the following additional services on FLYONE flights:
1 piece of baggage up to 20 kg from 50 EUR*
1 piece of baggage up to 25 kg from 55 EUR*
1 piece of baggage up to 30 kg from 70 EUR*
Sports equipment up to 30 kg from 70 EUR*
Baby carriage (for children over 2 years old) from 35 EUR*
*fare is per one-way passenger, valid at the time of publication and subject to change
Please note that not all offers are available for booking these services, and prior notification and confirmation by the airline is required.
Therefore, please check the possibility of additional services no later than 72 hours before departure by sending a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..
Seats on FLYONE flights: seat map and costs of seat reservations on FLYONE flights
If necessary, you can book the desired seats on FLYONE flights in advance when creating a ticket reservation request or in your personal account no later than 72 hours before departure.
Seat map of the cabin
Fares |
Charter* |
Regular flights |
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LIGHT |
STANDARD |
LOYAL |
ADVANTAGE |
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Booking of seats on flights
|
For an additional fee, but not for all offers** |
For an additional fee |
Any |
*offers at the Charter fare can be for regular flights (blocks of seats on a regular flight at a special fare)
**preliminary clarification of the possibility of pre-selection of seats on the flight is required - send a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..
For safety reasons, such passengers cannot be seated in rows near emergency exits:
- Passengers with limited mobility, intellectual disability or other disabilities
- Passengers with mental or physical disabilities who are unable to move quickly
- Passengers with visual or hearing impairments due to the inability to respond quickly to instructions to start an emergency evacuation
- Passengers
Pregnant women
- Unaccompanied minors (UMNR)
- Infants and children
- Passengers whose large size does not allow them to move quickly
- Passengers under guardianship, Deported and denied passengers
- Passengers who cannot understand safety instructions due to lack of language skills
- Passengers with pets or guide dogs
Transportation of animals in the cabin on FLYONE flights:
FLYONE Airlines accepts only dogs and cats for transportation on board.
Each flight has a limited number of animals for transportation.
For information on the necessary documents and rules for transporting an animal, the passenger should check with the relevant services.
Transportation of an animal in the cabin - from 70 EUR*
- Maximum weight - up to 8 kg (including container)
- Container parameters - total size - 115 cm (50x40x25) (length, width, height)
*price is valid at the time of publication and may change
FLYONE does not transport animals to/from countries such as the United Kingdom, Ireland, the United Arab Emirates, and Portugal.
Guide animals (dogs) are free of charge, but the animal must meet certain requirements:
- Weight and size may be limited depending on the type of aircraft
- The passenger must provide a certificate confirming the status of an "Animal Guide"
- It is forbidden to move on the plane
- It should not occupy a seat
- It must not be in a container
- Must be equipped with a muzzle and leash
Passengers traveling with a guide dog/ must inform us about this BEFORE creating a booking request.
IMPORTANT! Not all offers include the possibility of transporting an animal in the cabin. To clarify the possibility of arranging the service of transporting an animal in the cabin, before paying for the ticket and no later than 96 hours before departure , send a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. indicating the offer you are interested in and the data on the animal.
Transportation of children and infants on regular/charter flights with FLYONE
Categories:
- up to 2 years – infant
They travel in the arms of their parents, without taking a separate seat. One adult passenger can travel with only one infant. Newborns under the age of 7 days are not accepted for transportation.
- from 2 to 12 years old – child
When purchasing a ticket for a child, a regular passenger ticket is issued. No additional discounts are provided, children have a separate seat on the plane.
Unaccompanied minors on the FLYONE flights:
- The service is mandatory:
- for children aged 5 to 18 who are citizens of Moldova and Romania
- for children aged 5 to 12 who are citizens of another country.Вартість – від 70 EUR* за дитину в один бік
*the price is valid at the time of publication and may change
IMPORTANT! According to Romanian law, Romanian citizens who have not reached the age of 18 at the time of the start of the trip are considered unaccompanied minors.
Foreign citizens who have not reached the age of 12 at the time of the flight are considered unaccompanied minors when traveling alone. Starting from the age of 12 and until the age of 18, the unaccompanied minor service is provided (subject to availability) at the request of a parent/legal guardian.
There is a limited number of unaccompanied children on each flight, to clarify the possibility of registration of the service, please send a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 96 hours before departure.
This service cannot be offered for Chisinau-Paris, Paris-Chisinau flights.
For safety reasons, unaccompanied children cannot take seats near emergency exits.
There is a limited number of unaccompanied children on each flight, to clarify the possibility of arranging the service, please send a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 96 hours before departure .
Passengers must check the rules for crossing the border of the country of departure/transit/destination by minors and the necessary documents and the airline's rules for unaccompanied travel by themselves.
Pre-ordering meals on FLYONE flights
Pre-ordered meals are not available on all flights.
To clarify the possibility of the service, please send a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 96 hours before departure.
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*the price is current at the time of publication and may change
Please note that not all offers include the possibility of booking meals, and prior notification and confirmation by the airline is required.
Therefore, please specify the possibility of additional services no later than 96 hours before departure by sending a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..
Check-in for FLYONE scheduled / charter flights:
Fares |
Charter* |
Regular flights |
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LIGHT |
STANDARD |
LOYAL |
ADVANTAGE |
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Check-in |
- No online check-in |
- Online check-in |
- Online check-in |
*Charter fare offers can be for regular flights (blocks of seats on a regular flight at a special fare)
Online check-in is available depending on the airport and flight status and is free of charge:
- Check-in starts 7 days before departure;
- Check-in ends 4 hours before the scheduled departure time
In case of absence of Online check-in, an airport check-in fee of 36-40 euros is charged.
Online check-in is available for all scheduled FLYONE flights.
Check-in at the airport:
- Check-in starts 3 hours before the flight departure,
- Check-in ends 60 minutes before the scheduled departure time
Fare Rules for FLYONE flights:
Fares |
Charter* |
Regular flights |
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LIGHT |
STANDARD |
LOYAL |
ADVANTAGE |
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Change of date more than 24 hours before departure
|
No |
No |
No |
The penalty is 70 euros per person/flight. You can buy a new ticket by paying the difference in fare. If you have purchased additional services, they will not be transferred to your new flight |
Free of charge. You can buy a new ticket by paying the difference in fare. If you have purchased additional services, they will not be transferred to your new flight |
Change of date less than 24 hours before departure |
No |
No |
No |
The penalty is 80 euros per person/flight. You can buy a new ticket by paying the difference in fare. If you have purchased additional services, they will not be transferred to your new flight |
The penalty is 15 euros per person/flight. You can buy a new ticket by paying the difference in fare. If you have purchased additional services, they will not be transferred to your new flight |
Ticket refund more than 24 hours before departure |
No |
No |
No |
The penalty is 90 euros per person/flight. Administration fee and other additional services are non-refundable. In case of no-show, the ticket is non-refundable.
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The penalty is 40 euros per person/flight. Administration fee and other additional services are non-refundable. If you do not show up for the flight, the ticket is non-refundable. |
Refund of a ticket less than 24 hours before departure |
No |
No |
No |
The penalty is 90 euros per person/flight. Administration fee and other additional services are non-refundable. If you do not show up for the flight, the ticket is non-refundable. |
The penalty is 40 euros per person/flight. Administration fee and other additional services are non-refundable. In case of no-show for the flight, the ticket is non-refundable. |
Change the passenger's name |
No |
No |
from 80 EUR |
from 80 EUR |
from 80 EUR |
Other |
- |
- |
- |
- |
Priority boarding |
*offers at the CHARTER fare can be for regular flights (blocks of seats on a regular flight at a special fare)
The above information is for informational purposes only.
Please check the current data for each application individually by sending a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..
Additional services and air tickets are confirmed, canceled, changed and refunded as separate Services and are independent of each other.
Failure to confirm an additional service does not result in the cancellation of the air ticket.